Some Walmart customers upset about new return policy

Walmart customers upset about new return policy; online returns still being processed

CHICAGO -- Several Walmart consumers have contacted the ABC7 I-Team about frustration over a new return policy.So far 10 consumers have reached out about Walmart's return policy, and they're pretty ticked off.One woman wrote in saying "I went to Walmart to return 5 tops that I purchased on 4/17. Each top has the tag attached & I have the receipt. I was informed that they aren't returning apparel items along with almost half the other departments."ABC7 reached out to Walmart and a spokesperson confirmed that their return policy has changed.Walmart says they are temporarily not processing returns or exchanges in stores and that includes things like: apparel, health and beauty products, food, paper goods pharmacy and cleaning supplies. But Walmart says you can return by mail by visiting their website or using the Walmart app.And if you aren't able to return your item online, they will be extending the return period by six weeks.Other retailers have made changes to their return policies due to COVID-19, so it is recommended people check with the store before making a purchase.Walmart full statement: "We are temporarily not processing returns/exchanges in our stores of: Food, Paper Goods, Home Cleaning Supplies, Laundry Soap, Pharmacy, Health & Beauty and Apparel. If you need to return any item, including those above, and have a receipt, please start the return on the Walmart app or at Walmart.com. It's easy and may allow you to complete your return without coming to the store. If you're not able to return the item online, don't worry! Once returns reopen for impacted categories, we will be extending the return period by 6 weeks for those items." Report a correction or typoRelated topics:shoppingrefundi teamwalmartconsumerCopyright © 2022 WLS-TV. All Rights Reserved.I-TEAM San Mateo Co. spends $540K cleaning up PPE left in the rainOnly 30% of eligible Californians awarded COVID funeral assistanceBay Area men's life sentences reduced in death of Rome officerWhy government cleanup is stressing out Camp Fire survivorsTOP STORIES Economic recovery slow in SF despite major eventsABC7's new 24/7 live stream offers local news, weatherOscars 2022 features nominees with Bay Area connectionsCA bill would let parents sue social media giants over kids' addictionTeen falls to death from Florida amusement park rideSouth Bay parents plea for change after teen killed biking to schoolSingle mom waits 6 months for rent relief as CA program set to expireShow More Youth global climate strike taking place in SF, 500 other citiesVideo shows mountain lion running past onlookers at SoCal breweryRent jumped 17% since last year, hitting a new recordWill Packer shakes up the Oscars with 3 hosts, 3 styles of music & funDrug problem worsens in SF's Castro District More TOP STORIES News