As a result of the ongoing global chip shortage, Canon is scrambling to appease a wave of furious customers after its own ink cartridges are malfunctioning to be read as fake.
A widespread outcry has made the rounds on social media, as Canon printers are not affirming the legitimacy of Canon ink cartridges while the Japanese company works to obtain the semiconductor chips that verify them.
In the meantime, Canon has been forced to explain to its customers how to bypass and override a digital rights management tool that previously didn't allow customers to use any other cartridge brand other than Canon.
Waiting, waiting and more waiting:Real 'supply chain crisis' is shortage of companies treating truck drivers with respect
Everything you need to know:Chip shortage that's plaguing automakers
It's slow:What to do when your computer freezes
The German branch of Canon Germany issued a public statement on its website – which was also emailed to customers – explaining that due to the lack of chips, official Canon ink was being misread in the printers as counterfeit.
A total of 19 printer models have been affected, prompting the temporary workaround. Instructions on Canon's official website outline how and why to ignore warnings that were previously in place to forbid customers from using non-Canon ink.
A global shortage in semiconductor chips has affected products from video games and computers to even automobiles. The chips are tiny transistors made from silicon, which is found in most of the minerals on the earth's surface. They allow computers, smart phones, appliances vehicles to function.
"While the global shortage of semiconductor components continues to affect many industries, it’s our priority to limit possible disruption to our customers," read a statement from Canon U.S.A. sent to USA TODAY. "As with all manufacturers, we continually monitor our supply chain to anticipate and prepare for any potential disruption and we are taking steps to deal with the situation, such as adjusting product designs.
"There is no shortage of toner cartridge itself – a shortage of the chip that lies inside the toner cartridge," the statement continued. "As such, we’re now shipping toner cartridges for some of our MFP devices without this chip to ensure we’re still providing a continuous supply of consumables to our Canon U.S.A. customers. We have also issued guidance on how to install and manage these new toner cartridges."